Assistant General Manager

Company

Summary:

Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States.

The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people.

What is "Live Más"?

Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people.

If you want to have fun serving great food to our customers, we would love to meet with you.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Assistant General Manager partners in the management of a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The AGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant.

This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day:
Build People Capability

Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others

Recruit and equip high quality operators to deliver great customer experiences

Build a healthy and robust bench of developed and capable Managers and Team Members

Leads performance management process for all employees in their restaurant

Lead by example - be a culture champion and live by Taco Bell HUNGRY principles:

Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful

Leverage culture and people capability to fuel brand performance

Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

Ensure complete and timely execution of corporate & local marketing programs

Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily

transactions of 500-800

Ensure local health and safety codes, and company safety and security policies are met

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets

Tracks, analyzes, and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback

Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards

Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement

Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

Works…