Wellness Manager

Job Overview

The Wellness Manager leads the store’s supplements, body care, and general mercantile products. This role combines product knowledge, customer service, and leadership to ensure the department offers high‑quality products, exceptional shopping experiences, and strong sales performance. The manager oversees product selection, vendor relationships, merchandising, and compliance with industry regulations, while also training and supporting staff to provide knowledgeable service.

• Oversee purchasing and inventory for supplements, vitamins, herbal products, and personal care items.
• Ensure proper stock levels while minimizing out‑of‑stock and over‑stock situations.
• Negotiate with vendors for best pricing, terms, and promotional opportunities.
• Create attractive, trend‑aligned merchandising displays.
• Rotate stock regularly and check expiration dates to maintain product freshness and compliance.
• Research and source new products that align with customer demands and industry trends.
• Maintain compliance with organic, non‑GMO, fair‑trade, and other certification standards where applicable.
• Provide knowledgeable, personalized service to customers seeking guidance on supplements and wellness products.
• Answer customer questions in compliance with DSHEA regulations.
• Offer product demonstrations, samples, and educational materials.
• Host in‑store events, classes, or workshops on wellness topics.
• Build long‑term customer relationships through trust and personalized recommendations.
• Recruit, train, and supervise wellness department staff.
• Ensure team members are knowledgeable about product lines, trends, and customer service best practices.
• Conduct regular team meetings to review sales goals, product knowledge, and promotions.
• Create schedules that balance coverage with budgets.
• Ensure all products meet labeling safety and regulatory requirements.
• Adhere to FDA, FTC, and other relevant guidelines for supplement and personal care sales.
• Maintain a clean, safe, and organized department area.
• Track purchase orders and maintain vendor relationships.
• Prepare and manage the department budget.
• Stay informed on industry regulations, trends, and competitor offerings.

• Previous retail management or supervisory experience, preferably in natural foods, grocery, or health and wellness.
• Strong knowledge of supplements, vitamins, herbal remedies, and natural body care products.
• Experience with purchasing, inventory management, and vendor relations.
• Background in nutrition, natural health, or related field is a plus.
• Strong leadership and team development skills with the ability to motivate and train staff.
• Excellent customer service and communication skills while staying within legal guidelines.
• Highly organized with strong attention to detail and initiative.
• Comfortable analyzing sales data, tracking trends, and setting department goals.
• Ability to multitask and adapt to changing needs.
• Proficiency with POS systems, spreadsheets, and basic office software.
• Flexibility to work early mornings, evenings, weekends, and holidays to align with store needs.