Assistant Grocery Manager

Assistant Grocery Manager role at Willimantic Food Co-op

The Assistant Grocery Manager supports the Grocery Manager in overseeing daily operations of the grocery department, ensuring product quality, excellent customer service, and efficient inventory management. This role is critical in helping the co‑op meet sales goals, reduce shrink, and maintain the cooperative’s mission and values.

• Support daily operations of the grocery department, including ordering, receiving, stocking, rotation, and merchandising.
• Help manage inventory levels to meet demand while minimizing waste and spoilage.
• Supervise and train grocery staff in collaboration with the Grocery Manager.
• Provide excellent customer service; address customer inquiries and resolve concerns promptly and professionally.
• Ensure proper signage, labeling, and pricing of products.
• Monitor cleanliness and organization of grocery areas; uphold health and safety standards.
• Step in for the Grocery Manager during absences, maintaining department leadership and communication.
• Assist with scheduling, performance reviews, and coaching of grocery staff.
• Collaborate with other departments to support co‑op‑wide initiatives and promotions.
• Stay current with co‑op product standards, including prioritizing local, organic, fair trade, and sustainable options.

• Experience serving the public.
• Familiarity with different types of produce, their characteristics, and peak seasons.
• 3-5 years of retail cashiering.
• 1-2 years of supervisory experience – hiring, training, evaluating.
• Ability to lead by example and support a team.
• Demonstrated ability to solve interpersonal conflicts.
• Handling challenging customer interactions.
• Familiarity with natural foods.
• Ability to project a friendly, outgoing personality.
• Ability to handle multiple demands.
• Organized, attention to detail.
• Willingness and ability to learn and grow to meet the changing requirements of the job.
• Regular, predictable attendance.
• Self‑motivated; ability to work independently.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail Groceries