Operations Manager

Description

Fox Trot Aviation Services is seeking a consistently hard working Operations Manager who is committed to reliable quality service, customer relationships, and building a rock steady team. Based at the Bradley International Airport (BDL)

Foxtrot provides members of the aviation industry with top-of-the-line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Operations Manager (OM) is a critical role responsible for maintaining a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high-quality service delivery. This role requires frequent interaction with the Safety Department, accurate documentation, proactive problem-solving, and a strong commitment to continuous improvement and team management.

• Perform interior and exterior detailing of private aircraft, including cleaning, polishing, and protecting surfaces to enhance their appearance.
• Clean and sanitize aircraft interiors, including cabins, cockpits, lavatories, and galley areas, following industry-approved cleaning procedures.
• Vacuum, shampoo, and spot-clean carpets and upholstery to maintain a fresh and appealing interior.
• Polish and wax aircraft exteriors to enhance the shine and protect the surfaces from environmental elements.
• Clean and polish windows, ensuring a streak-free and crystal-clear view for passengers.
• Detail and clean aircraft components such as landing gear, wings, and engines, using appropriate cleaning products and techniques.
• Conduct thorough inspections to identify and address any damages, stains, or imperfections in the aircraft's interior or exterior.
• Collaborate with aircraft owners, operators, and maintenance personnel to understand specific detailing requirements and preferences.
• Detail oriented, organized and ability to work independently.

• Safety Culture:
  Prioritize and champion a safety culture daily, ensuring all team members adhere to internal and external safety expectations.
• Safety Ambassador:
  Act as the ultimate safety ambassador onsite, maintaining constant contact with the Safety Department for guidance on safety concerns and issues.
• Safety Reporting:
  Disseminate safety findings to the team weekly via the HIT Form and ensure compliance with safety policy 700.
• Safety Evaluation:
  Stringently evaluate jobsite safety, report potential hazards, mitigation procedures, or incidents to the Safety Department.
• Incident Management:
  Address safety issues proactively with a "better safe than sorry" attitude.

• Weekly
  
  Schedule:
  
  Finalize and share the weekly schedule by 8 PM Sunday night. Forecast scheduling needs and make adjustments as required.
• Attendance:
  Maintain an acceptable attendance record and ensure proper documentation of tardiness and absences for the crew.

• Hiring Needs:
  Predict and communicate any hiring needs to the staffing team promptly. Assist in staffing interviews as requested.
• Performance Reviews:
  Conduct quarterly performance reviews for team leads and ASs. Manage turnover by addressing staff issues and hosting monthly team meetings to gauge morale.
• Team Meetings:
  Facilitate monthly team meetings to address morale and any issues.

• Supply Management:
  Ensure the station is consistently…