General Manager - Aircraft Detailing Services

Description

Job Title:

General Manager I

Location:

Bradley International Airport

Foxtrot provides members of the aviation industry with top-of-the-line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!

The General Manager I (GM I) is responsible for overseeing all operational aspects of a location that has up to 15 team members, 1 service vertical of Private Aircraft Detailing, Commercial Aircraft Cleaning, Facility Cleaning, or MRO Detailing generating less than $1M in revenue. The GM 1 will report to the Regional Manager I/II.

This role ensures safety, quality, client satisfaction, onsite sales growth, and financial performance across all operations. The GM I works closely with department leads to manage staffing, scheduling, equipment, client relations, training, and adherence to company standards.

• Conduct regular inspections to ensure adherence to company safety policies and client-specific requirements.
• Identify safety gaps and implement corrective actions to maintain a safe working environment.
• Lead safety briefings, training sessions, and maintain collaboration with the Safety/Training Department.
• Participate in incident investigations and follow up on corrective measures.

• Oversee daily operations across all service verticals within the location.
• Maintain staffing levels, approve schedules, and ensure efficient workflow.
• Monitor performance of supervisors and team leads, providing guidance and coaching as needed.
• Approve personnel actions such as raises, promotions, or disciplinary measures in alignment with ownership guidelines.

• Evaluate and recommend equipment purchases and capital improvements within budgetary limits.
• Ensure maintenance and safety compliance of all equipment.
• Monitor inventory levels and coordinate timely supply procurement.

• Serve as the primary client liaison to address concerns, provide solutions, and maintain strong relationships.
• Ensure all projects meet quality standards and contractual obligations.
• Review operational reports, debriefs, and audits to maintain continuous improvement.

• Identify training gaps and coordinate skill development for team members.
• Collaborating with department leads to ensure compliance with training protocols and standards.

• Manage P&L for the location, monitor revenue, expenses, and labor costs.
• Identify new business opportunities and assist in bid or proposal preparation.
• Achieve financial performance targets, including revenue growth and cash flow objectives.

• Act as the onsite sales lead, actively promoting and upselling Foxtrot services to existing clients, including add-on services, upgraded service packages, and additional service verticals.
• Build relationships with onsite decision-makers to uncover new service needs.
• Identify upsell and cross-sell opportunities during daily operations, walk-throughs, and client meetings, and follow up promptly with a recommendation or quote.
• Prepare quotes for add-on and ad-hoc service requests within approved pricing guidelines, escalating larger opportunities to the Regional Manager.
• Coach supervisors and team leads to recognize and report service opportunities they observe on the job.

• Audit vehicles, equipment, and operational areas to ensure compliance with company standards.
• Maintain operational reports, checklists, and ensure data accuracy for leadership review.

• Location Checklist Compliance
• Revenue and Labor Goal Achievement…