Intake Service Representative

At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St.

Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries.

Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism.

With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do.

Come join a team that reflects the city it serves.

Job Title:

Intake Service Representative Job Posting Number:  Posting Type:
Internal & External Posting Period:
Thursday, September 24, 2026, at 8:30 a.m.

to Thursday, October 1, 2026, at 4:30 p.m.

Department:
Employment & Social Services Union: C.U.P.E.

Local 543 Position Status:
Regular Full-Time Job Code: 543391 Grade/Class: 0.10 Number of Positions: 1 Rate of Pay: $29.03 - $34.10 per hour Hours of Work Per Week : 35

Duties and Responsibilities:

Reporting to a Supervisor, this position will be responsible for:
General office duties in a highly computerized environment, including typing, processing of initial Employment Ontario application information Scheduling of appointments Responding to and/or screening of telephone or switchboard inquiries Sorting of data and input documents Maintenance of various team records Providing caseworker assistance such as scheduling appointments Providing employment and social assistance information Assisting clients with specific problems Directing calls to appropriate staff or agencies Sorting and distributing mail Originating, retrieving, sorting and maintaining files Recording various team statistics Receiving emergency calls and determining the extent of the emergency to prioritize appointment scheduling Scheduling intake interviews utilizing a computerized scheduling tool Performing various third party checks through computerized network access Requesting and sending electronic file transfers internally across offices and externally to other Service Providers Communicating with the public and fellow staff in a tactful and courteous manner Will perform Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program Will perform other related duties as required

Note:

Please be advised that the initial job placement for this posting will be at the Windsor location.

However, applicants are reminded that management reserves and retains its rights to transfer employees and change their work assignment location at any time.

Qualifications:

Must have an Ontario Secondary School Graduation Diploma or Ontario Ministry of Education Equivalency;
Must have over one (1) year of experience in Customer Service in a Social Services setting;
Must have the ability to travel to off site locations in a timely and expedient manner as required. If method of travel is by vehicle, a current valid and lawful Driver's Licence is required in accordance with the Highway Traffic Act and must provide a driver’s abstract as a condition of employment;
Must have training and operating knowledge in computer systems/programs including Windows and the Microsoft Office Suite of Products such as Word, Excel and PowerPoint;
Must have a minimum accurate typing speed of 40…