Internal​/External - Receptionist - Part-Time Position​/A2

Position: Internal/External - Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2)
Position Available   Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2)
Program   Homelessness and Housing Help Hub (H4)
Program Description   H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.
Start Date   Immediate
Work Week   8:00 AM – 4:00 PM, Saturday and Sunday This role requires flexibility in working weekends and holidays as required by the program.
Location   400 Wyandotte St.

E., Windsor ON
Rate of Pay   $22.00 Probationary Wage, with increases up to $24.00 after successful completion of probationary period.

Job Summary   Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.
Qualifications   See Job Specifications below
Receptionist - Job Specifications

Reports To:

Site Supervisor(s)

Job Description   The Receptionist is the first point of contact for participants entering the H4 program. This role involves providing a welcoming introduction to the program for new participants, documenting attendance and key data using the Homeless Individuals and Families Information System (HIFIS), directing flow of participants to appropriate services, booking appointments, and fulfilling requests for services, clothing, and basic needs.

The Receptionist plays a crucial role in ensuring smooth and safe operations while creating a supportive environment for participants as soon as they enter the building.
Essential Duties and

Responsibilities Include:

Participant Intake and Registration     Obtain informed consent to document participants using the Homeless Individuals and Families Information System (HIFIS) and internal registration processes;
Ensure accurate and timely entry of participant information into relevant systems;
Maintain strict confidentiality and privacy of participant information;
Maintain waiver and consent documents utilizing program processes.
Participant Service Direction and Appointment Booking     Provide participants, visitors, and community partners with necessary information and assistance to navigate the program;
Book appointments for participants with various service providers within the H4 program, as applicable or coordinate with other on-site staff;
Assist and maintain an organized system to manage requests for services and distribution of items such as clothing, and basic needs.
Program Operations and Activities     Answer and direct phone calls and emails to the appropriate staff members;
Maintain a clean and organized reception area;
Assist with general administrative tasks as needed;
Participate in staff meetings and professional development opportunities;
Complete other duties as assigned.
Education & Skills   High School Diploma or equivalent required.
Post-secondary education in a related field (Administration, Human Services, Social Work, etc.) is an asset.
Additional certifications or training related to Social Services or Administration would be an asset.
Work Experience   6 months – 1 year of experience in a receptionist or administrative role, preferably in a social services or community-based setting, is preferred.
Knowledge   Ability to speak other languages an asset.
Certifications and Other Requirements   Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.
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