Internal​/External - Receptionist - Part-Time Position​/A2

Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2)

Homelessness and Housing Help Hub (H4)

H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies.

Immediate

8:00 AM – 4:00 PM, Saturday and Sunday This role requires flexibility in working weekends and holidays as required by the program.

400 Wyandotte St.

E., Windsor ON

$22.00 Probationary Wage, with increases up to $24.00 after successful completion of probationary period.

Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.

See Job Specifications below

Reports To:

Site Supervisor(s)

The Receptionist is the first point of contact for participants entering the H4 program. This role involves providing a welcoming introduction to the program for new participants, documenting attendance and key data using the Homeless Individuals and Families Information System (HIFIS), directing flow of participants to appropriate services, booking appointments, and fulfilling requests for services, clothing, and basic needs. The Receptionist plays a crucial role in ensuring smooth and safe operations while creating a supportive environment for participants as soon as they enter the building.

• Obtain informed consent to document participants using the Homeless Individuals and Families Information System (HIFIS) and internal registration processes;
• Ensure accurate and timely entry of participant information into relevant systems;
• Maintain strict confidentiality and privacy of participant information;
• Maintain waiver and consent documents utilizing program processes.

• Provide participants, visitors, and community partners with necessary information and assistance to navigate the program;
• Book appointments for participants with various service providers within the H4 program, as applicable or coordinate with other on-site staff;
• Assist and maintain an organized system to manage requests for services and distribution of items such as clothing, and basic needs.

• Answer and direct phone calls and emails to the appropriate staff members;
• Maintain a clean and organized reception area;
• Assist with general administrative tasks as needed;
• Participate in staff meetings and professional development opportunities;
• Complete other duties as assigned.

High School Diploma or equivalent required.
Post-secondary education in a related field (Administration, Human Services, Social Work, etc.) is an asset.
Additional certifications or training related to Social Services or Administration would be an asset.

6 months – 1 year of experience in a receptionist or administrative role, preferably in a social services or community-based setting, is preferred.

Ability to speak other languages an asset.

Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.
Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide…