Intake Assistant​/Administrative Support

Pertinent Information: Contract position – November 16, 2026 – February 28, 2026. Monday through Friday, 9:00 am – 4:30 pm.

Location: Downtown Windsor. Accessible by bus route.

Wage: $22-24/hr.

Job Description

Our client is seeking an organized, professional and client-focused Intake Assistant / Administrative Support professional to assist with daily operations for a legal & social work services firm/practice. This role will support client intake, appointment scheduling, document preparation and general administrative functions while maintaining strict confidentiality and providing compassionate client service.

Responsibilities to include the following, but not limited to:

• Respond to incoming calls, emails and general inquiries professionally.
• Assist with client intake by collecting information, completing forms and maintaining accurate records.
• Schedule appointments, coordinate calendars and manage client follow-ups.
• Prepare, scan, file and organize correspondence, reports and client documentation.
• Maintain electronic and paper filing systems and update databases as required.
• Provide day-to-day administrative support to legal and social work professionals.
• Handle sensitive client information with discretion and maintain confidentiality.
• Direct inquiries to the appropriate professional and elevate concerns when necessary.
• Other duties as assigned

Qualifications

• Experience in a legal office, social services, healthcare or community-based organization is considered an asset.
• Familiarity with electronic filing and case management systems is an advantage.
• Previous experience in administration, reception, client intake or customer service.
• Strong communication, organizational and time-management skills.
• Proficiency in Microsoft Office, particularly Outlook, Word and Excel.
• Excellent attention to detail and the ability to manage competing priorities.
• Professional, empathetic and respectful approach when dealing with clients.
• Demonstrated discretion when handling confidential information.