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Job Description & How to Apply Below
Drive operational excellence onsite for Grainger’s Customer Service team in Windsor or Leamington, applying performance management and process improvement. Lead service standards, staffing, and quality.
The Inside Customer Service Representative Manager manages department activities, operational policies, and team accountability. This position develops functional strategy, monitors key performance indicators, and diagnoses underperformance. It also supports product knowledge, staffing flexibility, safety, and continual process improvement across WFS Ltd.
Key Responsibilities:- Drive key performance indicators for service excellence
- Ensure productivity, service, and quality standards are achieved
- Implement staffing strategies aligned with business and payroll needs
- Maintain operating systems, policies, and procedures
- Lead quality excellence on special projects
- Five years equivalent experience may meet role requirements
- Effective time management and a sense of urgency
- Ability to influence internal and external decision-makers
- Flexibility with shifting demands and competing priorities
- Vehicle and driver’s license required
Use performance metrics, technology, and operational discipline to strengthen customer service delivery as Grainger’s onsite manager.
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