Operations Enablement Program Manager

Lead operations enablement at affirm by connecting program management, operational readiness, and scalable servicing capabilities across teams.
As a senior Operations Enablement leader, you will guide complex initiatives supporting fast, accurate, compliant servicing experiences. You will partner with Product, Engineering, Operations, Compliance, and external vendors. Your work will translate strategy, products, policies, and business requirements into measurable operational capabilities.

Key Responsibilities:

Lead complex cross-functional programs aligned with servicing strategy and OKRs
Develop roadmaps, execution plans, timelines, budgets, and dependency tracking
Establish governance and executive-ready stakeholder communications
Identify risks and drive data-backed issue resolution
Manage process and product changes through adoption and measurement
Requirements:
Seven or more years in program management or product operations
Experience working across Product, Engineering, and Operations
Ability to define operational readiness strategies and execution plans
Data-driven approach to measurable business outcomes
Experience in complex, regulated environments
Bring program leadership, operational readiness, and cross-functional execution to affirm’s high-quality servicing experiences at scale.