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B2B SaaS Customer Success Manager
Job Description & How to Apply Below
Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value.
This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.
Key Responsibilities:- Help customers adopt and optimize complex Ashby technology
- Conduct tailored product trainings for varied audiences
- Explain advanced configurations, reports, and data workflows
- Manage proactive engagement across a broad customer portfolio
- Collaborate with Sales, Marketing, Product, Support, and Operations
- At least two years of Customer Success experience in B2B SaaS
- Experience with technically complex products and integrations
- Ability to explain complex concepts in simple terms
- Strong prioritization across approximately 60 customers
- Detail-oriented approach to follow-up and CRM updates
Use technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.
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