EDiscovery Client Services Manager

Join Array and Make a Difference At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including Relativity One. The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication.

This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Consistently meet SLA, budget, quality, and timeline objectives. Maintain high levels of client satisfaction through strong engagement and service delivery. Deliver technical and project-related tasks accurately and on schedule. Identify and implement opportunities for process improvement and operational efficiency.

• Project Lifecycle Management Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution. Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement. Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.
• Case & Technical Workflow Execution Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within Relativity One. Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables. Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.
• Client Engagement & Communication Serve as the primary point of contact for assigned matters. Advise clients on workflow strategies, platform capabilities, and industry best practices. Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.
• Cross-Functional Coordination Collaborate with internal Services Delivery teams to ensure alignment and successful project execution. Coordinate tasks and facilitate seamless handoffs across functional teams. Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.
• Operational Excellence & Continuous Improvement Adhere to established service levels, quality standards, and project KPIs. Maintain accurate project documentation and workflow records. Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

• Bachelor's degree or equivalent combination of education and experience preferred.
• 5+ years of progressive experience in eDiscovery project management, case management, or client services.
• Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred;…