Customer Associate Quebec

Support customer satisfaction as a Customer Associate in Windsor, Quebec. Your primary role will involve processing orders, responding to inquiries, and ensuring reliable communication for a positive customer experience.

Reporting to the Customer Service Manager, you will engage with customers by answering their inquiries, explaining products, and processing orders with accuracy. You'll utilize SAP systems for order tracking and coordinate with teams to ensure timely deliveries and issue resolution. This role emphasizes values such as caring and collaboration while requiring a focus on customer support throughout the order lifecycle.

Key Responsibilities:

• Process customer orders accurately using SAP

• Validate purchase order details and delivery requirements

• Communicate order status and delivery changes

• Respond to customer inquiries about orders

• Coordinate with internal teams for on-time delivery

Requirements:

• High school diploma required

• 2+ years in customer service, manufacturing preferred

• Fully bilingual in spoken and written communication

• Strong organizational and time management skills

• Basic SAP knowledge is an asset

Leverage your customer service skills to foster loyalty and satisfaction in this engaging customer-focused role.
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