Customer Service Agent

Responsibilities   Address customers' complaints or concerns.
Answer inquiries and provide information to customers.
Arrange for billing for services.
Arrange for refunds and credits.
Explain the type and cost of services offered.
Maintain records and statistics.
Perform general office duties.
Receive and log complaints.
Receive payments.
Answer clients' inquiries and provide information.
Qualifications

Education:

College/CEGEP.

Experience:

3 to 5 years in a call center.
Area of work experience:
Community service organization.
Area of specialization:
Communications.
Computer and technology knowledge:
Database software, Internet, MS Excel, MS Outlook, MS Windows, MS Word, MS Office, Electronic mail.
Security and safety:
Basic security clearance, Criminal record check.
Transportation/travel:
Own transportation.
Work conditions and physical capabilities:
Attention to detail, Fast‑paced environment, Tight deadlines, Work under pressure, Bending, crouching, kneeling, Hand‑eye coordination, Handling heavy loads, Repetitive tasks.
Personal suitability:
Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner.
Employment terms:
Day, Weekend.
Benefits

Health benefits:

Dental plan, Health care plan, Vision care benefits.

Financial benefits:

Pension plan.
Other benefits:
Free parking available.

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