Customer Service Agent in Fast-Paced Environment

Enhance customer satisfaction as a Customer Service Agent, addressing inquiries and managing complaints. Utilize strong communication skills in a dynamic office setting.

This role requires 3 to 5 years of experience within a call center, primarily focused on community service. You will handle billing, refunds, and maintain accurate records while using database software and MS Office tools. Success in this role hinges on your attention to detail and ability to thrive under tight deadlines.

Key Responsibilities:

• Address customer complaints and inquiries promptly

• Arrange billing, refunds, and service credits

• Maintain detailed records and statistics

• Perform general office duties and receive payments

• Log complaints and track resolutions

Requirements:

• College/CEGEP education

• 3 to 5 years of call center experience

• Knowledge of MS Office and database software

• Own transportation required

• Basic security clearance needed

Bring your strong communication, organizational skills, and initiative to ensure exceptional client support.
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