Customer Service Representative at Grainger

Elevate customer experiences with Grainger as an Inside Customer Service Representative. This role focuses on quoting, order processing, and exceptional service within an engaging workplace.

Grainger is a leading industrial distributor, aiming to serve over 4.5 million customers through innovative technology. As a customer service representative, you'll utilize strong communication and problem-solving skills, working directly with customers and account managers.

Your role includes processing orders, sourcing products, and improving product knowledge to enhance service delivery.

Key Responsibilities:

• Quote customers and process orders accurately

• Source products outside usual vendor base

• Offer cost savings and substitutions as needed

• Follow up on back orders and customer inquiries

• Ensure compliance with quality and safety protocols

Requirements:

• Minimum of 1-2 years in customer service

• Strong work ethic and commitment to service

• Knowledge of industrial and safety products preferred

• Excellent communication and problem-solving abilities

• Proficient in computer skills and WHMIS knowledge

Bring your dedication and expertise in customer support to Grainger and help keep the world working.
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