Senior Customer Assistance Representative

Elevate your customer service skills as a Senior Customer Assistance Representative at Enterprise in Windsor, Ontario. You'll provide face-to-face support and assist with rental needs while gaining valuable industry knowledge.
In this role, you will work at the Windsor Airport branch, focusing on offering high-level customer service to both internal and external customers. With a minimum of one year of experience in customer service or sales, you'll manage calls, process returns, and provide directions, ensuring each customer feels welcomed and assisted. Your responsibility includes addressing customer inquiries, rental conditions, and marketing company services effectively.

Key Responsibilities:

• Handle incoming reservations and general customer inquiries

• Assess customer rental needs in person and over the phone

• Process returns and manage exit kiosk transactions

• Communicate rental terms, vehicle features, and options

• Maintain vehicle cleanliness and report issues to Management
Requirements:

• High school diploma required; some college preferred

• Minimum of 1 year customer service or sales experience

• Valid Ontario G or G2 driver’s license required

• Clean driving record with no recent infractions

• Must be 18 years of age and eligible to work in Canada
Join Enterprise in Windsor and leverage your customer service expertise while making a lasting impact on our clients' experiences at the branch.
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