Hybrid Customer Care Supervisor
Job in
Windsor, Ontario, K6U, Canada
Listed on 2026-06-11
Listing for:
ENWIN Utilities
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
As a Supervisor, you will oversee daily operations of the Customer Service Centre while managing unionized employees. The position requires monitoring staff performance against key performance indicators, supporting CSRs with escalated issues, and ensuring compliance with Ontario Energy Board standards.
Key Responsibilities:
• Manage daily Customer Service Centre operations efficiently
• Monitor performance and coach staff to enhance service quality
• Resolve escalated customer service issues effectively
• Conduct monthly meetings for team process improvements
• Ensure compliance with regulatory obligations and billing processes
Requirements:
• College diploma in Business or related field
• Two years of call center management experience
• Knowledge of CIS system, billing, and credit processes
• Strong communication and leadership skills
• Ability to work independently and as part of a team
Elevate service delivery while supporting staff development within ENWIN Utilities.
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