Customer Support Representative

Elevate customer experiences as a Customer Support Representative for a leading streaming service in Windsor. Utilize your communication and problem-solving skills to resolve issues and engage effectively with customers.

This full-time position at Sutherland seeks friendly, service-oriented individuals passionate about customer service in the exciting streaming media industry. You will answer calls, texts, and emails, while building rapport and delivering timely resolutions to customers' inquiries.

Your role contributes to relationship-building and effective communication.

Key Responsibilities:

• Respond to customer inquiries via calls, texts, and emails

• Build rapport while resolving customer issues promptly

• Engage with customers to assess and diagnose problems

• Provide clear and concise information to help users

• Maintain detailed records of customer interactions

Requirements:

• Minimum one year of customer service experience

• Strong communication and problem-solving skills

• Ability to thrive in a high-pressure, fast-paced setting

• Basic PC skills with Microsoft Office proficiency

• Technical support and CRM experience is a plus

Bring your passion for customer service and problem-solving skills to Sutherland and help enhance customer satisfaction in Windsor.
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