Bilingual Supervisor for Customer Service

Join Green Shield as a Bilingual Customer Service Supervisor, guiding a talented team towards achieving outstanding service levels. This role emphasizes employee engagement and operational excellence.

As a Bilingual Customer Service Supervisor at Green Shield, you'll be instrumental in shaping the performance of your team within the Contact Centre. You will lead around 15 Customer Service Representatives while promoting a culture centered on accountability and quality service. This role requires adept communication skills in both French and English to support a diverse and engaging environment.

Key Responsibilities:

• Supervise and develop Customer Service Representatives

• Build a culture of accountability and quality standards

• Lead coaching initiatives and performance evaluations

• Manage shift schedules and workforce planning

• Tackle any employee relations issues proactively

Requirements:

• 3-5+ years in a leadership role in customer service

• Experience in performance management and employee coaching

• Fluency in both French and English is mandatory

• Background in a unionized workplace is preferred

• Familiarity with collective agreements and employee relations

Lead your team in delivering exceptional service while fostering a positive workplace culture at Green Shield.
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