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Job Description & How to Apply Below
IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.
This role is perfect for candidates searching for Customer Service Executive jobs in Ontario, Healthcare Customer Service roles, Patient Service Representative positions, or Hospital Frontline Customer Support jobs.
Location
Ontario, Canada
Industry
Hospital / Health Care
Job Type
Full-Time
Salary
CAD 30.00 - CAD 35.00 per hour
Key Responsibilities
Greet and assist patients, visitors, and clients with professionalism and courtesy
Handle phone, email, and in-person inquiries efficiently
Schedule and confirm patient appointments, consultations, and follow-ups
Maintain accurate patient records and database updates
Resolve patient and client complaints or concerns in a timely and empathetic manner
Provide information about hospital services, procedures, and policies
Collaborate with healthcare staff to ensure smooth patient flow and service delivery
Support administrative tasks such as billing inquiries, forms processing, and reporting
Uphold confidentiality and compliance with Ontario healthcare regulations
Required
Skills & Qualifications
Proven experience in Customer Service, Patient Services, or Front Desk roles
Strong knowledge of customer service principles and patient care standards
Excellent communication, interpersonal, and problem-solving skills
Proficiency in MS Office, CRM systems, or hospital management software
Ability to work in a fast-paced healthcare environment
Professional, empathetic, and patient-focused attitude
Preferred Qualifications
Previous experience in hospital, clinic, or healthcare administration
Knowledge of medical terminology and healthcare software systems
Ability to work flexible shifts, including evenings or weekends
Why Join IIQAF Group
Competitive pay: CAD 30.00 - CAD 35.00 per hour
Opportunity to work in a professional healthcare environment in Ontario
Career growth in hospital administration and patient services
Supportive and collaborative team culture
Stable employment with a reputable healthcare organization
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