Store Operations Leadership

Position: Indigo Store Operations Leadership Role
Lead operational excellence at Indigo as a Store Operations Leader. Ensure the highest levels of customer service while fostering team engagement and innovative solutions.

In this pivotal role, you will guide the customer experience at Indigo, mentoring Customer Experience Representatives and overseeing key sales initiatives. Your focus on continuous improvement and customer advocacy will define the store's culture, while you implement systems that contribute to seamless operations and exceptional service.

Key Responsibilities:

• Coach CERs on delivering outstanding customer service

• Support sales initiatives and strategic priorities

• Advocate for the customer in all decision-making

• Identify areas needing improvement and resolve issues

• Responsible for managing sales floor and payment operations

Requirements:

• 1-2 years of customer service or operational experience

• Experience in coaching and leading teams

• Familiarity with health and safety standards

• Strong business sensibility and systemic thinking

• Agility in planning and executing tasks

Foster a vibrant customer culture at Indigo with your leadership and service dedication.
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