Member Experience & Resolution Specialist
Job in
Windsor, Ontario, K6U, Canada
Listed on 2026-08-29
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Green Shield is seeking a Customer Experience Management Specialist in Windsor, Ontario to own complex member interactions from first contact to resolution, delivering timely, accurate and compassionate support. You will manage live transfers and follow up on member feedback to enhance service quality.
Collaborating with Claims, Drug Authorization, and other teams, you will document every interaction, capture escalation drivers and root causes, and provide data-driven insights to drive
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