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Bilingual Customer Experience Lead - Complex Cases

Job in Windsor, Ontario, K6U, Canada
Listing for: Socket.dev
Full Time position
Listed on 2026-08-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Management
Salary/Wage Range or Industry Benchmark: 38583 - 79261 CAD Yearly CAD 38583.00 79261.00 YEAR
Job Description & How to Apply Below

Green Shield is seeking a Customer Experience Management Specialist within our Customer Service Operations. You will own complex member concerns from initial contact through resolution and collaborate with internal teams to deliver timely, accurate support.

You will proactively reach out to members after surveys to understand their experience, resolve outstanding concerns, and build confidence in Green Shield's service.

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