Strategic Customer Experience Specialist – Health
Job in
Windsor, Ontario, K6U, Canada
Listed on 2026-08-29
Listing for:
Green Shield Canada (GSC)
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
Green Shield Canada is seeking a Customer Experience Management Specialist to serve as the primary point of contact for complex member concerns, taking ownership from initial contact through resolution and delivering timely, accurate, and compassionate support.
You will collaborate with Claims, Drug Authorization, and Contact Centre Operations, document consistently, capture escalation drivers and root causes, and help identify trends to improve the overall member experience.
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