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Bilingual CS Supervisor - Lead, Coach, Elevate Service
Job in
Windsor, Ontario, K6U, Canada
Listed on 2026-08-29
Listing for:
Green Shield Canada (GSC)
Full Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Management -
Management
Job Description & How to Apply Below
Green Shield is seeking a Customer Service Supervisor to lead our Windsor Contact Centre, overseeing a team of ~15 representatives and driving performance on a 12:30 PM–8:30 PM shift.
Reporting to the Manager, Contact Centre, this role focuses on coaching, engagement, and transformation.
Ideal candidates will have 3–5+ years in leadership within high-volume customer service, strong performance-management skills, and union experience. Bilingual French/English is required for designated roles.
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