Customer Care Associate - EQ Bank

Step into the role of Customer Care Associate at EQ Bank, where you will engage with customers and enhance their banking journeys across Canada. Get ready to deliver exceptional service while managing inquiries and accounts effectively.

As a Customer Care Associate working under the Customer Contact Centre's Manager, your responsibilities will include addressing customer needs, managing a variety of communication channels, and facilitating a high-quality onboarding experience. This role is essential for promoting customer satisfaction through efficient service and compliance with EQ Bank policies.

Key Responsibilities:

• Ensure exceptional service standards with every customer interaction

• Manage inbound communications effectively to meet SLAs

• Own the digital onboarding process for customers

• Resolve issues at the first point of contact

• Communicate EQ Bank’s values during each customer engagement

Requirements:

• 1-3 years of experience in customer service or call center roles

• Relevant post-secondary degree preferred

• Banking experience is advantageous

• Ability to work independently and resolve customer needs

• Strong communication and problem-solving skills

Support Canada's banking transformation as part of EQ Bank, where your role makes a difference.
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