Bilingual Customer Care Representative; Position

Job in Windsor, Ontario, Canada

Listing for: Mopar

Contract position
Listed on 2026-09-02

Job specializations:

Customer Service/HelpDesk
Bilingual, Customer Service Rep, Clerical

Salary/Wage Range or Industry Benchmark: 20 - 22 CAD Hourly CAD 20.00 22.00 HOUR

Position: Bilingual Customer Care Representative (Contract Position)

The Bilingual Customer Care Representative (contract position) will manage customer and dealer concerns at our customer contact centre.

Responsibilities will include
:

Reading the customer’s file in its entirety

Researching all available systems to determine what steps need to be taken to respond to the customer’s concern(s)

Working with various departments within FCA Canada to ensure the customer’s needs are met

Contacting all necessary parties to gather pertinent information, updating the Case file records as the file progresses, keeping commitments and including details of the final resolution

Being committed to a team environment with the ability to provide extraordinary service and delivery of creative and resourceful solutions that will ensure the best interest of our customers

The position is for an existing vacancy.

The pay for this position is $20 to $22 per hour.

FCA Canada Inc. is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request an accommodation, we will work with you to meet your accessibility needs due to disability.

We may use AI to screen applicants.

Basic Qualifications
:

Must be Bilingual (English/French)

College Diploma or higher completed education

Exceptional communication skills both written and verbal

Proficiency with all Microsoft Office applications

Must be Team oriented, self-motivated and customer focused

Legally eligible to work in Canada

Technically oriented and dedicated to providing first rate customer service

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