Customer Service Representative - Assistance Services
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Spanish Customer Service
Job Description
Customer Service Representative
- Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!
Job Description
Customer Service Representative
- Assistance Services $21.98/h Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! As a Customer Service Representative, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.
does your typical day look like?
- Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
- Open the initial claim and refer the person to the most suitable healthcare providers;
- Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
- Record the interactions and transactions in the claims system and ensure a superior level of customer service.
- College diploma or equivalent
- Experience in customer service, telecommunications and/or claims assistance
- Excellent communications skills in English
- Customer service oriented
- Ability to work with people in a fast-paced, team environment
- Good communication skills and highly professional
- Good computer skills (Microsoft Office, internet etc.)
- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.
To get a taste of the Global Excel life at Global Excel life and for more information on our company, visit our Facebook page and website:
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