Customer Service Specialist

The MIG Gun Division (Bernard / Tregaskiss) of Miller Electric, an ITW Company, is seeking a detail-oriented and proactive Customer Service Specialist to join the Tregaskiss team at our Windsor, Ontario facility.

In this role, you will deliver exceptional customer service while taking ownership of customer needs, orders, and assigned projects from start to finish. You will use your product knowledge, problem-solving skills, and D365 expertise to provide accurate solutions, resolve issues, and ensure a seamless customer experience. You will partner closely with Sales and cross-functional teams to identify opportunities, support business growth, and strengthen customer relationships.

Through continuous learning and process improvement, you will help simplify service operations, improve efficiency, and create lasting value for our customers and the business.

If you thrive in a fast-paced manufacturing environment and enjoy navigating the complexities of international trade, this is an opportunity to make a meaningful impact on a global organization known for innovation, quality, and operational excellence.

• Own assigned projects by staying organized, providing timely updates, and driving work through completion.
• Prioritize the customer experience while using structured problem-solving and escalating issues when appropriate.
• Identify sales opportunities and collaborate with internal teams to convert customer needs into revenue.
• Develop strong D365, product, and segment expertise to support troubleshooting, order processing, and accurate data management.
• Continuously identify opportunities to simplify processes, improve efficiency, and strengthen customer service experience.

• Resolve customer issues using critical thinking, available resources, and proactive root-cause analysis.
• Identify trends, risks, and process improvements that can prevent recurring issues and service delays.
• Take ownership of quality issues, RMAs, and assigned tasks, ensuring accurate, timely, and effective resolution.
• Build and maintain product and process knowledge to increase independence and reduce unnecessary escalations.
• Effectively manage international orders and inquiries while ensuring compliance with shipping regulations, Incoterms, Precision processes, and account-specific requirements.

• Deliver professional, accurate, and timely support across phone, email, and chat while maintaining a positive customer experience.
• Accurately process and confirm orders, proactively resolving missing information and supporting efficient order flow.
• Manage customer returns (RMAs) with urgency, accountability, and adherence to company policies.
• Leverage D365 efficiently to research information, perform daily service functions, support the sales team, and manage multiple priorities.
• Understand and apply D365 Trade Agreements to ensure accurate pricing and order entry.
• Demonstrate ITW Values by fostering trust, respect, integrity, professionalism, and a customer-first mindset while collaborating effectively across departments.

• Ownership & Accountability: Takes ownership of customer needs, assigned projects, and outcomes by staying organized, following through on commitments, and providing timely, accurate results. Demonstrates initiative and persistence while knowing when to seek support or elevate challenges.
• Customer Solutions & Service Excellence: Puts the customer at the center of every interaction by understanding needs, resolving issues, and delivering accurate, timely solutions. Uses critical thinking, available resources, and strong communication to create a seamless customer experience across orders, inquiries, and returns.
• Product, Systems & Commercial Expertise: Builds strong product, application, and D365 knowledge to efficiently support customers, process orders, troubleshoot issues, and ensure pricing accuracy. Recognizes customer needs and sales opportunities while partnering with Sales and internal teams to support business growth.
• Process Improvement &
  
  Collaboration:
  
  Continuously looks for ways to simplify processes, improve efficiency, and prevent recurring issues. Collaborates across teams, shares knowledge and customer insights, and contributes practical solutions that strengthen service quality and overall business performance.

• Post-secondary degree or diploma in Sales,…