Customer Service Order Specialist
Job in
Windsor, Ontario, Canada
Listed on 2026-10-22
Listing for:
WFS Canada
Full Time
position Listed on 2026-10-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Bilingual
Job Description & How to Apply Below
Customer service expertise drives quotes, orders, and product solutions for W.W. Grainger, Inc. while supporting customers and WFS Account Managers.
As an Inside Customer Service Representative, you will process requests, source products, and provide substitutions or cost savings. The work combines customer communication, product research, order management, and problem solving. You will also support returns, billing instructions, vendor pricing, and quality procedures.
Key Responsibilities:- Quote customers and process requested orders
- Source products beyond the usual vendor base
- Provide substitutions and cost savings
- Follow up on back orders, quotes, and complaints
- Process customer and purchase order returns
- One to two years of customer service experience
- Exceptional customer service and interpersonal skills
- Strong communication, problem solving, and organization
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations
Bring organized communication, customer service judgment, and order processing skills to W.W. Grainger, Inc. and its customers.
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