Customer Service Representative

Serve Grainger customers in Windsor through quoting, order processing, and product sourcing while applying strong communication and problem-solving skills.
This Inside Customer Service Representative role supports customers and WFS Account Managers with MRO products and value-added solutions. You will provide substitutions, cost savings, follow-up, and returns processing. The work also includes vendor coordination, billing instructions, reports, and quality procedures.

Key Responsibilities:

Quote customers and process requested orders
Source products outside the usual vendor base
Provide substitutions and requested cost savings
Follow up on back orders, quotes, and complaints
Process customer and purchase order returns
Requirements:
One to two years of customer service experience
Exceptional customer service and strong work ethic
Industrial or safety product knowledge preferred
Strong interpersonal, communication, and problem-solving skills
Dangerous goods and WHMIS knowledge required
Apply customer service, product knowledge, and organized order support skills as a Grainger representative in Windsor.