Customer Service Representative Industrial Products

Serve industrial customers through accurate quoting, order processing, and product sourcing at W.W. Grainger, where customer expertise supports MRO solutions.
As an Inside Customer Service Representative, you will respond to customer and WFS Account Manager requests. The work includes product substitutions, returns, billing instructions, and vendor coordination. You will also build product knowledge while supporting customer relationships and quality procedures.

Key Responsibilities:

Quote customers and process requested orders
Source products outside the usual vendor base
Provide cost savings and product substitutions
Follow up on back orders, quotes, and complaints
Process customer and purchase order returns
Requirements:
One to two years of customer service experience
Exceptional customer service and interpersonal skills
Strong communication, organization, and problem-solving abilities
Proficient computer skills and aptitude
Knowledge of dangerous goods and WHMIS regulations
Apply customer service, product knowledge, and organized communication skills while supporting W.W. Grainger’s industrial customers.