Technical Service Specialist

Job Summary
The Technical Service Specialist role is to support and solidify long‑term retention of an existing high‑volume customer in the commercial vehicle segment. This role will be onsite at the customer location, and primary responsibilities include day‑to‑day management of various paint‑related duties listed in the job responsibilities below.

Work Location
This role requires an onsite presence in  Windsor, ON  and is not eligible for relocation.

Expected Compensation
We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The expected compensation range for this position is $65,000 – $70,000 – $80,000 CAD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Key Responsibilities

Support relationships with both manufacturing and engineering at customer sites.

Maintain key communication regarding daily projects and line issues.

Provide technical direction and assistance to customers on the use of product lines.

Possess working knowledge of paint technologies.

Respond to questions and concerns regarding product lines and general operations.

Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.

Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.

Assist with daily paint consumption, invoices, inventory, and paint ordering.

Communicate data collection including (but not limited to):
Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analyze the data.

Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.

Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).

Assist with customer demand forecast, on‑site inventory and product orders.

Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.

Build relationships at all levels, help team deliver value.

Qualifications

High School diploma/GED required. Additional education/college degree in Engineering/Technical field preferred.

Minimum of 3 years paint application and/or manufacturing experience is favorable.

Automotive coatings industry alignment a plus.

Additional experience with automotive painting equipment is highly preferred.

The ideal candidate must have an understanding of technical (lab, research, etc.) principles and practices, as well as a general understanding of chemical handling and PSM (Process Safety Management).

Excellent verbal and written communication skills is required.

The ideal candidate must be able to work in a fast‑paced manufacturing environment while handling multiple projects at any given time.

Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.

Travel required:

up to 15% (development/growth training, training of other employees and coverage at other locations).

This is an active opening for which we are recruiting to fill immediately.

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