Technical Service Specialist

Job Summary:

The Technical Service Specialist role is to support and solidify long-term retention of an existing high-volume customer in the commercial vehicle segment. This role will be onsite at the customer location in Windsor, ON and is not eligible for relocation.
Expected Compensation: $70,000 - $80,000 CAD annually, with benefits such as health insurance and paid time off. Salary is determined by qualifications and experience.

Key Responsibilities   Support relationships with both manufacturing and engineering at customer sites.
Maintain key communication regarding daily projects and line issues.
Provide technical direction and assistance to customers on the use of product lines.
Respond to questions and concerns regarding product lines and general operations.
Diagnose and resolve painting issues and problems by recommending solutions related to product, application, inventory, and general paint process.
Assist customers in overcoming line problems.
Gather data and material samples for analysis, testing, and reporting.
Assist with daily paint consumption, invoices, inventory, and paint ordering.
Collect and analyze data including viscosity, temperature, appearance data (Using Wave Scan and film build collection devices).
Regularly report data collection results summary internally and to the customer, if required.
Notify appropriate parties if data reveals results outside of expectations.
Support monthly plant quality reports for customers.
Make recommendations regarding specification ranges (e.g., viscosity) and quality ranges (appearance limits, color tolerances).
Assist with customer demand forecast, on-site inventory, and product orders.
Support customer projects (LWRs) and test requests, following up with chemist for details and results.
Build relationships at all levels and help the team deliver value.
Qualifications   High School diploma or GED required.
Additional education or college degree in Engineering/Technical field preferred.
Minimum of 3 years of paint application and/or manufacturing experience is favorable.
Experience in the automotive coatings industry is a plus.
Additional experience with automotive painting equipment is highly preferred.
Understanding of technical (lab, research, etc.) principles and practices, general chemical handling, and PSM (Process Safety Management).
Excellent verbal and written communication skills.
Ability to work in a fast‑paced manufacturing environment while handling multiple projects simultaneously.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.

Travel required:

up to 15% (development/growth training, training of other employees, and coverage at other locations).
This is an active opening for which we are recruiting to fill immediately.

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