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Job Description & How to Apply Below
Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full‑time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.
Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.
Location:
Windsor, Ontario
Remote Status: On‑Site
Job
-MARKS SUPPLY
# of Openings: 1
About mSupply TM
mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi‑billion‑dollar enterprise offering an extensive product range, industry expertise, and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles.
Shipped orders reach 93% of U.S. customers via next‑day ground delivery and 100% within two days. For more information, visit
About Marks Supply
Since 1962, Marks Supply has provided top‑quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value‑added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit
Job Summary
The Counter Sales role delivers exceptional customer service through in‑person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will‑call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.
Duties & Responsibilities
Customer Interaction
Delivers exceptional customer service through prompt, professional communication and effective issue resolution.
Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status.
Processes stock and special orders, coordinates deliveries, and follows up on will‑calls, backorders, and special requests.
Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions‑oriented environment.
Accurately fulfills sales orders and ensures timely distribution to shipping or will‑call areas.
Completes required training and applies knowledge effectively across all branch departments.
Performs general warehouse tasks, ensuring a clean, safe, and organized work environment.
Wears appropriate PPE and conducts safety checks on material handling equipment.
Maintains communication with management regarding work status, breaks, and task updates.
Monitors customer queues and responds promptly to ensure efficient service.
Sorts, stocks, and labels products accurately according to established systems.
Performs quality checks on returned and damaged goods for accuracy and condition.
Demonstrates basic product knowledge to assist customers and support sales efforts.
Sets up and maintains product displays in accordance with merchandising standards.
Inventory Control
Follows established procedures for accurate inventory tracking and reporting.
Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors.
Other
Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or…
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