Casual Community Connections Coordinator

Casual Community Connections Coordinator About this position

“How do you live in the moment?”

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

Wage Rate:

The wage rate is $ 20.43/hour.

Vacancy:

We are hiring employees to work on a casual basis to help us fulfil our scheduling needs and fill vacant shifts as they arise.

Responsibilities:

Connection & Human Experience

• Create a warm, welcoming and inclusive atmosphere for all residents, families, visitors,and team members.
• Support residents and families with information, guidance and connection, ensuring comfort and trust in their interactions with the Home.
• Know each resident and team member and purposefully weave connections between residents and team members, building relationships through daily conversations and authentic engagement;
• Maintain the front welcome hub and common areas, ensuring the space is inviting,organized, and reflective of home and community life.
• Collaborate with the Community Connections Manager and/or the Programs Manager ona calendar of social events for main entrance area, including art shows, exhibits and community engagement activities

Storytelling & Culture Building

• Partner with the interdisciplinary team to share stories appropriately through internal and external communication channels, including displays, celebration spaces, bulletin boards,etc
• In the beginning, welcoming new team members and facilitating residents moving in

Resident and Community Support Services

• Respond to inquiries by phone or in person with professionalism, empathy and discretion,directing individuals to appropriate supports as needed
• Maintain visitor logs, deliveries, and correspondence accurately and confidentially.
• Provide administrative support, care conference booking, organizing resident transportation, mailing resident billings, liaising with community partners, office supply inventory, other administrative tasks as assigned
• Supporting the interdisciplinary team with the resident move‑in process
• Supporting residents and families to navigate the Home’s services
• Support residents with access to their Resident Trust Accounts as needed
• Monitor front entrance to ensure resident safety and awareness of entry/exit activity
• Monitor the Home’s surveillance system
• Conduct monthly audits as assigned

Collaboration & Communication

• Participate in daily or weekly team huddles to share resident and/or family feedback
• Share home’s content of events and special moments with the Communication Team for website and social media posts.
• Manage the Optisign content and functionality
• Assist in the production and distribution of Home communiqués under the direction ofthe Executive Director
• Support facilitation of resident/family satisfaction surveys and team member engagement survey
• Participate in home-wide continuous quality improvement activities.

Human Resources Management

• Support call‑ins, calls on weekends
• Supporting the Human Resources functions as assigned
• Demonstrate good knowledge of Occupational Health & Safety Act, Labour Relations Act, Employment Standards Act and requirements under AODA
• Participate in fire safety demonstrations and fire drills and is able to execute the Home’s emergency plan when required

Leadership

• Assist with setting the vision, goals and objectives for the department in collaboration with team members and in line with the overall home's visionand strategic directions
• Has problem solving and conflict resolution skills and understands team concepts andteam building.
• Other duties as…