Client Service Representative

Position: Client Service Representative at CIBC
Join CIBC as a Client Service Representative and empower clients to meet their banking needs. In this full-time position, you'll use your financial services knowledge to enhance customer experiences.

As a vital part of the Personal and Business Banking Team, you will engage with clients in a busy Banking Center. This role demands skills in client issue resolution, empathy, and digital literacy while addressing clients' financial goals. Flexibility is key, as you may work at multiple locations and during varied hours, including evenings and weekends.

Key Responsibilities:

• Assist clients with account management and transactions

• Connect clients with relevant CIBC team members

• Actively listen and resolve client issues

• Promote mobile banking solutions to enhance user experience

• Maintain a client-focused and accountable approach

Requirements:

• Experience in client service or financial products

• Strong interpersonal communication skills

• Ability to work flexible hours

• Commitment to exemplary customer experience

• Familiarity with digital banking applications

Contribute to CIBC's client-centered culture through proactive engagement and strong problem-solving skills.