Medical Information Specialist - Life Science Graduate

For the past 25 years, Pro Pharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. Pro Pharma partners with its clients through an advise‑build‑operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, Pro Pharma offers an end‑to‑end suite of fully customizable consulting solutions that de‑risk and accelerate our partners’ most high‑profile drug and device programs.
Responsibilities   Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e‑mail, letter, fax, and scientific meetings on behalf of Pro Pharma’s pharmaceutical clients.
Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and Pro Pharma internal policies and practices.
Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, Pro Pharma Standard Operating Procedures (SOPs) and client Working Practices (WPs).
Ensure tasks are completed within the deadlines documented in the agreed Pro Pharma SOPs and WPs.
Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assist with writing custom medical information responses utilizing this data.
Log all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
Maintain quality in all areas of the job, including performing quality checks on adverse events, product quality complaints, correspondence and enquiries logged into the Inquiry Handling Systems.
Provide after‑hours coverage on a rotated basis subject to business requirements.
Adhere to company and country‑specific privacy policies, ensuring any confidential information or personal data related to Pro Pharma and its clients is managed in accordance with Data Privacy regulations described in Pro Pharma SOPs and the Confidentiality Statement within the Contract of Employment.
Comply with the company’s health and safety policies.
Perform other activities as assigned or delegated by the manager.
Qualifications   Life science degree.
Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills.
Ability to write in a fluent and grammatically correct manner in the target language for the role.
English language proficiency.
Japan‑based roles only: TOEIC 800 Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards.
Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability.
Ability to multitask with attention to detail within restrictive time frames, including sound planning, prioritizing and organizational skills.
Proactive with demonstrative ability to independently identify problems and suggest effective solutions.
Ability to learn, take instruction and apply to daily operations/tasks.
Receptive to constructive feedback and able to take responsibility for work allocated.
Self‑motivating; ability to demonstrate initiative and internal drive.
Willingness to seek out additional workload projects.
Effectively work independently and as part of a team.
Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system.
Aptitude to learn other computer systems including inquiry handling database.
Equal Opportunity Employer  We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

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