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Job Description & How to Apply Below
Responsible for evaluating data for Product Complaints and Adverse Events, creating cases, coordinating product retrievals, conducting follow‑ups via phone, generating correspondence, preparing reconciliation reports, and providing administrative support for the Medical Information group.
Essential Functions
Perform case review for Product Complaint (PC) and Adverse Event (AE) cases created by MI to determine next actions.
Coordinate retrieval for select client companies when applicable.
Place outbound follow‑up calls to complete product information.
Collect additional information requested by the client for complaint reports.
Create letters in response to Product Complaints as directed by the client.
Provide additional contracted PC and AE services for select client companies.
Enter electronic correspondence and run reconciliation reports as required.
Identify new or follow‑up Adverse Event details and report to appropriate contacts.
Identify new or follow‑up Product Complaint details and report to appropriate contacts.
Provide administrative support for the MI group.
Manage Product Integrity inboxes.
Update existing Product Complaint and Adverse Event cases as appropriate.
Answer inbound calls and check voicemails.
Perform other duties as assigned.
Necessary
Skills And Abilities
Excellent English language skills, including verbal, written, and proofreading proficiency.
Fluent and grammatically correct American English writing.
Working knowledge of medical terminology, regulations, and industry standards.
Excellent interpersonal skills, including empathetic customer service.
Accurate and proficient data entry skills.
Ability to multitask with attention to detail within restrictive time frames.
Proactive problem‑solving and solution‑identification skills.
Strong organization and prioritization in a rapidly changing environment with resource constraints.
Willingness to take instruction and learn; receptive to constructive feedback.
Self‑motivation and initiative with willingness to undertake additional workload projects.
Ability to work independently and as part of a team.
High proficiency with Microsoft Office, Adobe Acrobat, and document management systems; aptitude to learn other systems, including inquiry handling databases.
Educational Requirements
Pharmacy Technician, Veterinary Technician, Life Science Graduate, or other healthcare‑related equivalent.
Experience Requirements
Minimum 1–3 years of prior administrative or data entry experience.
Preferred 1–3 years of experience in the medical or pharmaceutical industry, especially in Medical Information, Pharmacovigilance, Product Complaints, and/or Quality Assurance.
We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. As an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.
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