Job Description & How to Apply Below
Relaxed and fun working environment with team building events.
Work-life balance and health & wellness initiatives.
Remarkable growth opportunities with competitive salary, comprehensive benefits with RRSP.
Friday’s off in July and August
So much more
Job Description
The IT Technician/Help Desk Support is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations working closely with our 3rd party vendor. This will be accomplished by performing question/problem diagnoses, guiding users through to issue resolution, communicating technical solutions in user-friendly language, and conducting end‑user training where necessary. This role is also responsible for recording problems/solutions within the help desk system.
This role is designed to grow into a more senior IT position over time as the team expands.
Key Responsibilities
Provide day‑to‑day technical support for hardware, software, and user access issues
Monitor and manage endpoints using the firm’s remote monitoring and management platform
Perform remote troubleshooting, patching, and maintenance across desktops and laptops
Support and administer Microsoft 365 environments, including:
Outlook, Teams, One Drive, and Share Point
User provisioning, licensing, and access management
Diagnose and resolve issues efficiently, escalating to the Managed Service Provider (MSP) or IT Manager when required
Take ownership of issues from initial report through to resolution and user follow‑up
Perform workstation setup, imaging, deployments, and lifecycle management
Fulfill onboarding and offboarding processes (user setup, permissions, device readiness)
Maintain clear documentation of issues, resolutions, and system changes
Identify recurring issues and work with internal IT and the MSP to improve systems and processes
Provide user‑friendly guidance and informal training to staff as needed
Handle IT requests with a strong focus on data security, confidentiality, and client information protection
Ideal Candidate
College diploma or university degree in Information Technology or a related field
2‑3 years of IT support experience (required)
Experience or familiarity with:
Microsoft 365 (Exchange Online, Teams, SharePoint, One Drive)
Windows desktop environments
Remote support / RMM tools
Strong troubleshooting and problem‑solving skills
Ability to prioritize work effectively in a fast‑paced environment without a formal ticket queue
Strong communication skills with the ability to explain technical concepts simply
Customer‑focused mindset with a high level of professionalism
Professional Services experience preferred
Strong attention to detail and documentation habits
Eagerness to learn and grow within an IT environment
Nice To Have Qualifications
CompTIA A+ / Network+ or similar certifications
Experience with remote monitoring tools or endpoint management platforms
Exposure to networking concepts (Wi‑Fi, VPN, etc.)
Experience in a professional services or accounting environment
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