Enterprise Support Analyst

Elevate your career as an Enterprise Support Analyst at the City of Windsor! Play a pivotal role in troubleshooting and supporting business applications while working in a collaborative, community-focused environment.

This temporary full-time role requires a strong technical background and over three years of direct ERP application support experience. You will handle Help Desk inquiries, analyze system issues, and work closely with internal and external resources to ensure efficient processes. Your expertise in problem-solving and training will significantly contribute to department goals and user satisfaction.

Key Responsibilities:

• Analyze and troubleshoot business application issues

• Respond to Help Desk inquiries for issue resolution

• Document and log testing activities and results

• Facilitate data migration among databases

• Provide training to end users and Super Users

Requirements:

• Post-secondary diploma in Business Administration or Computer Technology

• Over three years supporting ERP applications

• Strong knowledge of software and hardware systems

• Excellent written and verbal communication skills

• Ability to train users effectively

Your skills in system support and user training are essential for enhancing the City of Windsor's operational success.
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