Business & Systems Consultant

• Location:
  Waterloo, Anywhere in Ontario (open for fully remote)
• Pay Rate: $53.92/hr - $63.64/hr
• Contract Length: 12 months with possibility for extension

We at Raise are hiring a Business & Systems Consultant for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.

• Lead pre-discovery and problem-framing with business sponsors to clarify needs, objectives, root causes, capabilities, and roadmaps—even when information is limited.
• Lead Lean UX sessions and discovery workshops; assess current and future states, identify gaps, gather requirements, and align scope and work plans.
• Assess change impacts on systems, processes, procedures, and clients; manage risks, issues, and cross-team dependencies, resolving or escalating concerns.
• Create and maintain requirements, epics, user stories, data mappings, and project artifacts; prepare or review business and technical documents, communications, and user guidance.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.
• Manage business and technology stakeholders, including AVP-level leaders and above; present findings and recommendations to support executive decisions.
• Lead cross-team solution, technical, and feasibility discussions; identify required technology teams and submit technical intake requests.
• Coordinate cross-functional planning, cost gathering, estimates, and timelines.
• Compare solution options, costs, feasibility, and trade-offs, and recommend a suitable approach.

• Knowledge of business and technology platforms, or ability to learn digital products; experience with client-fac cing technologies and legacy-to-modern system transformations.
• Familiarity with financial services; customer-fac sing operations experience and bilingualism are assets. Modern Web, Data Engineering, and Digital skillsets are preferred assets.
• Strong understanding of privacy, compliance, controls, and security; skills in test execution and interpreting results.
  • Clear communication and executive presentation skills, with the ability to explain complex concepts, align decisions, and collaborate in a matrixed team.
  • Experience with data and integration modelling, business case development, and modelling.
• Creative problem-solving in ambiguous, changing environments; ability to uncover root causes with limited information, prioritize work, and manage time effectively.
  • Ability to lead Lean UX sessions and discovery workshops, frame problems, align scope, and develop actionable work plans; proficiency using AI for exploration, analysis, and documentation.
  • Experience leading solution and feasibility discussions, navigating technical intake, coordinating estimates, and comparing options and costs.
  • Experience managing risks, issues, and dependencies, conducting change impact analysis, and developing leadership recommendations.

The hiring manager emphasized the following qualities as critical to success:

• Strong BSA experience:
  Ability to gather requirements, ask the right questions, analyze business needs, and translate them into actionable requirements.
• Pre-discovery experience:
  Comfortable starting with limited information and identifying the root business problem without extensive guidance.
• Ability to work in ambiguity:
  Can navigate evolving requirements, changing priorities, and unfamiliar business areas.
• Self-starter mentality:
  Resourceful, proactive, and capable of independently driving discovery and analysis.
• Technical understanding:
  Able to understand technology concepts and communicate business requirements effectively to technical…