Operations Manager Hyundai

Dynamic Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!

As a Regional Fixed Operations Manager, you will play a pivotal role in overseeing and optimizing our regional locations. From managing service departments, leading a team of dedicated employees to deliver top‑notch service and building relationships along the way as you embrace the perks of traveling to our various locations.

Location:

1620 Sylvester Dr, Windsor ON (Hyundai)

Compensation:
Up to $100,000 per year

• OEM policy and administration
• Thorough understanding of dealership and OEM KPIs
• Knowledge and expertise in department absorption and P&L
• Responsible for profit management – must examine department financial statements, including expenses and revenue, to ensure the department's profitability
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
• Develop and implement a long‑term strategy and action plan to attract and retain customers
• Understand and maintain warranty platforms
• Ordering parts with company and OEM guidelines
• Knowledge of parts pricing procedures
• Establish and maintain good relationships with wholesale customers
• Professionally and effectively resolve customer and employee complaints and concerns
• Ensure compliance with Health and Safety and all other workplace regulations and policies
• Oversee multiple Service and Parts departments and ensure that the parts department is properly staffed, providing coverage during all scheduled business hours
• Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
• Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage
• Ensure the highest level of customer satisfaction
• Report any non‑compliant issues directly and immediately to management
• Manage cash and credit/debit receipts per company policy
• Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately
• Perform physical inventory counts as required which may be required during off business hours
• Other duties as assigned

• 12th Grade Diploma or equivalent
• Minimum 5 years Service Manager experience in the automotive industry
• G Driver's license and a clean driver's abstract
• Strong understanding of automotive parts
• Excellent communication, interpersonal and time management skills
• Ability to adapt to a changing environment and meet deadlines
• Technically savvy
• Experience with PBS software is considered an asset
• Must have the ability to multi‑task and work under pressure
• Must be willing to be flexible with work schedule and willingness to travel on a regular basis

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ state‑of‑the‑art facilities including a “Google‑like” call centre and an 80,000 sq. ft. centralized service “Hub”
• A fun, fast‑paced, and high‑energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop.
• Perkopolis Enrollment
• On‑site parking

The 401 Group of Companies is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in Cambridge, Ontario. Our brands include but aren't…