Implementation Manager at SiteDocs
Job in
Windsor, Ontario, K6U, Canada
Listed on 2026-10-16
Listing for:
GoCanvas Holdings, Inc.
Full Time
position Listed on 2026-10-16
Job specializations:
-
Management
Change Management, IT Project Manager, Project & Program Management -
IT/Tech
Change Management, IT Project Manager
Job Description & How to Apply Below
The Implementation Manager is responsible for guiding a team of 3-8 professionals within the GoCanvas/Site Docs Implementation group. You will oversee performance metrics, identify coaching opportunities, and collaborate with various departments like Sales and Product to streamline processes. Your expertise will drive quality improvements and ensure timely implementation for clients.
Key Responsibilities:
• Lead and develop a team of 3-8 implementation professionals
• Monitor KPIs, dashboards, and CSAT metrics for trends
• Enhance implementation playbooks and methodologies for consistency
• Manage team capacity planning and workload assignments
• Collaborate cross-functionally to improve the customer journey
Requirements:
• 6-8+ years in onboarding, implementation, or project management
• At least 2 years in direct people management
• Strong understanding of GoCanvas/Site Docs products
• Proven project and program management capabilities
• Data-driven approach to performance and outcomes
Utilize your leadership and implementation expertise to elevate the success of the GoCanvas and Site Docs team.
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