Operations Supervisor

Jamieson Wellness is Canada’s leading health and wellness company, driven by our purpose of Inspiring Better Lives Every Day. Established in 1922, we are Canada’s #1 consumer health brand, proudly inspiring better lives for over 100 years. With our Jamieson, youtheory, Progressive, Smart Solutions, and Iron Vegan brands, we’re growing globally and reaching more people every day.

Our strong reputation is built on a commitment to quality, innovation, integrity, inclusion, and sustainability, supported by world‑class manufacturing and rigorous certification standards. Guided by our core values of Accountability, Respect, Excellence, and Agility, we take ownership, collaborate effectively, and continuously evolve to better serve our consumers.

What You’ll Do
As a key member of the Operations team, you’ll help shape health and wellness outcomes for people around the world.

In this role, you will:
Reporting directly to the Department Manger, you will provide leadership and direction through proper training and communication to operations personnel to meet schedules. To supervise the manufacturing and packaging of product in a safe and cost‑effective manner in accordance with Standard Operating Procedures and Good Manufacturing Practices.

Specific

Key Responsibilities & Duties

Workforce Coordination:  Assign operators to daily tasks, ensuring efficient allocation of resources.

Production Planning:  Assist in developing daily and weekly production schedules, including staffing requirements.

Cross-Departmental Support:  Provide operational support across manufacturing, packaging, and warehouse departments.

Issue Resolution:  Identify and troubleshoot production issues promptly to minimize downtime and maintain efficiency.

Training & Compliance:  Conduct initial and ongoing training for operators on safety protocols, equipment handling, Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMP), and company policies.

Equipment Inspection:  Ensure all machinery is clean, properly set up, and meets safety and operational standards before production begins.

Sanitation &

Housekeeping:  Monitor and enforce housekeeping and sanitation programs to maintain compliance with company and industry standards.

Process Improvement:  Identify and implement opportunities for efficiency gains and operational improvements.

Collaboration & Communication:  Engage with peers, subordinates, and other departments to align on shared objectives.

Documentation & Reporting:  Complete, review, and recommend improvements for all manufacturing and packaging documentation.

Labour & Payroll Oversight:  Review and approve labor reports and employee overtime submissions.

Equipment Maintenance:  Monitor equipment and facilities, issue work orders for necessary repairs, and follow up to ensure timely completion.

Employee Performance Management:  Participate in employee evaluations, coaching, and disciplinary actions as required.

Inventory Management:  Maintain adequate stock levels of tablet tooling, spare parts, and materials.

Ingredient Verification:  Ensure all required ingredients are available before production begins, as specified in manufacturing formulas and packaging forms.

Issue Escalation:  Report production challenges, providing recommendations for resolution.

Compliance Monitoring:  Escalate deviations from Standard Operating Procedures and manufacturing/packaging instructions to ensure adherence to quality and regulatory standards.

Health & Safety Compliance:  Adhere to and enforce company Health & Safety Policies and SOPs, including the Safety Responsibilities Procedure.

GMP Adherence:  Maintain compliance with Good Manufacturing Practices across all GMP-sensitive areas of the facility.

What You Bring
You bring curiosity, collaboration, and a desire to do meaningful work. You may bring experience in:

Minimum of three (3) years of supervisory experience in the pharmaceutical industry, specifically in tablet compression and coating manufacturing, or an equivalent University/College degree in a science‑related field.

Experience managing or supervising unionized employees is an asset.

Proficiency in computer applications and…