Senior Nurse Case Manager, Bilingual – Rare Disease

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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We're hiring a Bilingual Nurse Case Manager to join our dynamic team in Canada.

Fluency in French and English (Essential)

In this role, you will manage case support for assigned physicians, hospitals and clinics within a defined geography. Reporting to the Program Manager, you will help patients access services and drug therapy by coordinating care, reimbursement, clinical monitoring and issue resolution.

• Provide medical support and education to patients and health care providers on disease, therapy and disease management.
• Deliver inbound and outbound telephone support, including maintenance and adherence calls.
• Apply case-management protocols covering clinical monitoring, data collection, patient follow‑up, compliance, therapy disruption or discontinuation, and adverse event reporting.
• Coordinate the activities and documentation needed to obtain prescription drug coverage through private, public and federal funding programs.
• Work with insurers, physician offices, health care professionals, pharmacies and agencies to identify reimbursement solutions, coordinate drug delivery and resolve issues.
• Maintain accurate case information, manage databases and complete ongoing audits of files and captured data.
• Communicate clearly with the manager, team and client regarding patient case management.
• Attend patient meetings, conferences and specialized therapy training, and build effective relationships with patient associations, advocacy groups and pharmaceutical partners.
• Collaborate with program colleagues to develop and implement disease‑management programs, patient materials, compliance parameters, needs assessments and protocols.
• Support the training of new Nurse Case Managers through shadowing and call monitoring.

• Fluency in both French and English is mandatory.
• Bachelor's degree or Registered Nurse diploma. An advanced degree or specific practice‑management experience is preferred.
• At least five years of nursing experience.
• Health care and case‑management experience in a medical or hospital practice, insurance environment or biopharmaceutical industry.
• Experience in third‑party reimbursement, pharmaceutical sales, managed care, clinical support or a related area is an asset.
• Ability to understand and communicate medical information clearly and appropriately.
• Strong patient focus, customer service, telephone etiquette and written and verbal communication skills.
• Proven ability to work autonomously, prioritize competing deadlines, multitask and perform effectively under pressure.
• Strong negotiation, interpersonal, leadership, analytical, mathematical, business and financial skills.
• Excellent attention to detail, organization and problem‑solving capability.
• Proficiency in Microsoft Outlook, Word and Excel, along with strong internet research and general computer skills.

If you are a bilingual nursing professional who combines clinical expertise with compassion, organization and strong problem‑solving skills, we would welcome your application.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a…