FCA Customer Protection Analyst

Become a Customer Protection Specialist with FCA Canada Inc. and contribute to enhancing vehicle quality and customer satisfaction through proactive measures and analysis.

This role requires monitoring Customer Quality Results to identify risks and opportunities for improvement. You will take the lead in addressing Manufacturing Nonconformities, performing root cause analyses, and supporting auditors in maintaining high-quality standards in manufacturing processes.

Key Responsibilities:

• Analyze Customer Quality Results to identify improvement opportunities

• Lead rapid treatment of Manufacturing Nonconformities

• Support quality audits to ensure compliance and effectiveness

• Train and mentor auditors on quality best practices

• Update audit checklists with evolving standards and risks

Requirements:

• Bachelor's degree plus two years of relevant experience

• Strong communication skills, both written and verbal

• Willingness to work outside regular hours if necessary

• Legally eligible to work in Canada

• Experience in structured problem-solving preferred

Apply your analytical skills and passion for quality to support FCA Canada's mission of customer excellence.
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