Supervisor – Department Manager – Royal Southdown

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary
As a member of the store”s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits

An amazingly friendly team

Continued career opportunities

Profit‑sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working environment

Work‑life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On‑site parking

Public transportation nearby

Free coffee

Working for an employer that”s involved in the community

Working for a locally owned business

And much more!!

Responsibilities

Foster a culture that values excellent customer service.

Maintain the quality of the department”s presentation to ensure customer expectations are met.

Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.

Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.

Manage team members” performance, provide informal and constructive feedback, and recognize achievements and efforts.

Prepare work schedules that meets business needs while working withing budget guidelines.

Help with the store opening and closing responsibilities.

Assist in selecting and orientating new employees.

Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.

Ensure compliance with Health and Safety regulations.

Requirements / Skills

Supervisory, leadership and/or managerial experience or relevant experience

Ability to work shifts (days, evenings, week-ends and holidays)

Approachable

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching

Ability to plan, organize, communicate, delegate and follow up team”s activities and projects

Strong computer skills

Ability to work in a fast-paced environment

Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions

Ability to operate cash register (asset)

Experience in retail sales, execution and operations (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

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